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How your workforce thinks

Modes of thinking in the workplace • 2 min read


Our neuron cells are responsible for sending and receiving electric and chemical signals to our brain. These cells rely on axons who transmit information to different neurons, muscles and glands.


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When we engage with slow analytical thinking and learn something new, electrical activity travels along these axons between the neurons. When we struggle through a barrier, the connections between these neurons strengthen.


This means that electric activity can travel more fluidly between neurons and in turn, we start to see improvement in the skill we are developing.

 

Introduction

Daniel Kahneman, a Nobel Prize-winning psychologist, uncovered two distinct modes of thinking in the human brain. This research has direct implications for decision-making and problem-solving within your organisation.


By understanding these two systems, your workforce can make better decisions, solve problems more effectively, and achieve targets with greater efficiency.


Two systems of thought

The brain operates with two distinct systems: fast, intuitive thinking (System 1) and slow, deliberate thinking (System 2).


System 1: Fast and instinctive

  • Fast, automatic, and unconscious.

  • Requires little energy or effort.

  • Assesses situations and delivers updates quickly.

  • Accounts for 98% of all thinking.


System 2: Slow and analytical

  • Deliberate, effortful, and controlled.

  • Involves conscious thought and self-awareness.

  • Seeks information and makes decisions.

  • Accounts for 2% of all thinking.


True learning and growth occur when your employees engage System 2, enabling them to develop critical skills and overcome challenges.


Applying System 1 and System 2 at work

The key to effective decision-making is understanding when to rely on instinct (System 1) and when to engage in deliberate analysis (System 2).


System 1 in practice

A seasoned expert, such as a chess master, can depend on intuition (System 1) due to years of experience.


System 2 in practice

For complex challenges, such as strategic planning or analysing market data, slow and deliberate thought (System 2) is essential.


Encourage your workforce to balance instinct and analysis. When tackling decisions, employees can use both systems depending on the situation, leading to more refined outcomes over time.

 

Key takeaways

  1. The brain operates with two thinking systems: System 1 (fast and automatic) and System 2 (slow and deliberate).

  2. System 1 is useful for quick, instinctive responses.

  3. System 2 is vital for complex decision-making and true learning.

 

Think big, act small

Encourage your workforce to slow down and consciously engage System 2 when tackling new challenges or developing skills.


This approach will help your people make better decisions, enhance their critical thinking, and drive success across your organisation.

 

Content sources

  • Inc., Nobel Laureate Daniel Kahneman on Making Smarter Decisions

  • Thinking, Fast and Slow, Daniel Kahneman

  • Peak Performance, Brad Stulbergand Steve Magness

  • University of Queensland Australia, Axons: the cable transmission of neurons

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