Phonovation enhances focus and prioritisation in a fast-moving environment
Client
Phonovation
No. of Employees
20
Industry
Telecommunications
Credentials
Deloitte Best Managed Company
Microsoft Silver Partner
Recognised as a best-practice leader in lean operations
Proven leader in the mobile communications and identity industry for nearly 40 years
Case study theme
Mastering prioritisation in a high-paced environment
About Phonovation
Founded in 1988, Phonovation is a leading provider of mobile messaging solutions, offering innovative technology to enhance customer engagement across various sectors, including retail, education, financial services, healthcare, and utilities. As a Microsoft Silver Partner, Phonovation continually evolves to stay at the forefront of software development, ensuring businesses can communicate effectively and securely. With a strong reputation for service excellence, Phonovation has built long-standing relationships with clients through its commitment to reliability, customer focus, and innovation.
The challenge
Juggling multiple projects while maintaining focus and ensuring tasks are completed can be a challenge in industries that move at a rapid pace. Many organisations face difficulties in balancing competing priorities, managing multiple stakeholders, and ensuring projects stay on track. For companies like Phonovation, operating in a dynamic environment means managing complex relationships while adapting to evolving industry regulations.
Recognising these challenges, Phonovation sought a solution to enhance time management, improve focus, and ensure strategic initiatives were completed efficiently. The leadership team was committed to equipping their employees with the skills and mindset needed to navigate a rapidly shifting landscape while maintaining high performance.
The solution
Phonovation partnered with PushMe to provide a structured coaching and development programme designed to help employees refine their prioritisation skills and enhance their leadership capabilities. Phonovation implemented the following approaches:
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Strategic prioritisation techniques: Employees implemented practical methods to identify and focus on high-impact tasks while minimising distractions.
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Time management frameworks: Tailored strategies helped team members balance urgent, important, and long-term objectives to optimise productivity.
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Leadership coaching: Through one-on-one coaching, employees gained clarity on managing stakeholder relationships, delegating tasks effectively, and making informed decisions under pressure.
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Confidence-building exercises: PushMe’s coaching sessions supported employees in developing a proactive mindset, enabling them to approach challenges with greater resilience and confidence.
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Feedback from employees highlighted the impact of their plan, with many citing increased confidence, enhanced decision-making abilities, and a more structured approach to managing workload. Participants particularly valued the personalised nature of the offering, which allowed them to tailor strategies to their specific roles and challenges.
"PushMe provides coaches who not only understand the challenges of the workplace but also have a deep understanding of what it takes to build confidence
and leadership skills in individuals."
- DPO, Phonovation
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"It's genuinely brilliant. The app is easy to use and the content is really interesting."
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Partner Manager
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Phonovation
"My Coach is actively helping me understand my motivations and how I work; how I think and how I reframe that thinking. It has been really helpful."​
Financial Accountant
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Phonovation
"It's tailored for me, I receive material that's applicable to me and that I want to read."
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Partner Manager
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Phonovation
The results
Through its collaboration with PushMe, Phonovation saw significant gains in prioritisation, efficiency, and leadership development. Employees became more adept at maintaining focus on key projects, managing their time efficiently, and handling the challenges of a fast-moving workplace.
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Team members found the coaching very practical and highly relevant to their roles, reinforcing their existing training and professional development efforts.
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Employees gained fresh perspectives by having a dedicated space to reflect on their challenges and discuss strategies with experienced coaches.
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The user-friendly nature of the platform allowed participants to engage with bite-sized content that complemented their coaching sessions, making learning both accessible and impactful.
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Phonovation’s leadership recognised the value of the partnership, noting significant improvements in team productivity and overall job satisfaction. The coaching initiative played a crucial role in empowering employees to take ownership of their priorities and contribute more effectively to the organisation’s success.
"We've had huge success with PushMe. We can't recommend them highly enough."
- CEO, Phonovation
PushMe’s targeted coaching solutions enable organisations like Phonovation to overcome the common challenge of balancing multiple priorities in a fast-moving industry. By equipping employees with practical tools, personalised support, and structured development strategies, PushMe helps businesses drive efficiency, develop leaders, and maintain a competitive edge.
If your organisation is looking to enhance prioritisation and leadership effectiveness, schedule an introductory call with PushMe today to discover how we can support your goals.
"My Coach is brilliant."
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Partner Manager
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Phonovation
"The content is fantastic. It's practical and reinforces the training I'm doing elsewhere."​
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Financial Accountant
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Phonovation
"You see a different perspective when you have someone to share your experiences with. "
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Chief Technology Officer
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Phonovation
"Absolutely fantastic experience. My Coach was flexible in her approach which made the sessions really enjoyable."
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Chief Financial
Officer
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Phonovation
"The coaches are skilled at identifying areas where I needed to improve, and their guidance and support have been invaluable in helping me succeed in my career. "
DPO
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Phonovation
"The app is very user friendly, I love the bite-sized reads."
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Chief Financial
Officer
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Phonovation
"Personalised coaching sessions helped me identify my strengths and weaknesses, set achievable goals, and develop a plan for achieving those goals."
- DPO, Phonovation
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